All the goods bought in lolali.com are sent via express courier.
We deliver in 48/72 hours in Mainland Spain and Balearic Islands or Mainland Portugal. For the rest of destinations you will be informed in the moment you’re making the purchase.
The orders are prepared when they’re already paid, within this hours:
Monday to Friday between 9 and 14 hours,except non working days. We won’t deliver in Saturday and Sunday. We do not deliver to Hotels or Po-Boxes.
For orders outside the European Union please be warned you may be required to pay extra taxes on arrival.
2. SHIPPING COSTS
We have free shipping for orders to Mainland Spain, Balearic Islands and Mainland Portugal, except for the products of the outlet and sales, in which cases the customer will be responsible for the shipping and return. For the rest of the destinations, it is detailed at the time of purchase (cart).
3. CHANGES AND RETURNS
Lola Li deserves the clients to be totally satisfied with the online shopping experience.
Write us to [email protected] indicating your wish to return the item.
All returns have to be managed by the clients. How and when to order the service and its costs, have to be assume by the client. You have to deliver your return to our offices with in the 14 natural days
In case you want a change of size, color or product, you will need to return to us, our offices, your original order and proceed to process a new order.
You have 14 natural days since the package arrives to final destination to return the items. Please, read our Returns and Exchanges policy if you need more information.
All blemishes must be communicated to LoLa Li within the first 48 hours from receiving the garments through [email protected] Please take pictures of any blemishes and contact Lola Li immediately. If it is not communicated within the first 48 hours of receiving the garments no returns will be accepted.
5. PAYMENT METHODS
Lolali.com offers the following paying methods:
Credit Cards: VISA, VISA ELECTRON, MASTERCARD.
Bank transfer. Just for a few countries.
Reasons why my credit card might be rejected?
Your credit card might be rejected for one of this reasons.
Your credit card has expired. Check that your credit card do not exceed the expired date.
You might exceed your credit card limit. Consult you bank that your credit card does not exceed your purchase limit.
Maybe some data introduce in the process is incorrect.
Maybe you don’t have active the function to purchase through internet.
May I obtained invoice under my business name?
If you need an invoice under your business name, send us an email at [email protected] solicitate it with your VAT, business name, address and phone number. The ideal is to solicit during the process of purchase.
6. TERMS AND CONDITIONS
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Lola Li or its licensors and are protected by copyright laws and treaties. All such rights are reserved by Lola Li and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Lola Li.
You have the right to access the information which Lola Li holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, through writing to: Attention LOPD, Lola li SL address in: C/Serrano 3 – 6º Drch, 28001 Madrid, SPAIN, or through email [email protected] but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Lola Li team, who will be delighted to answer any questions you may have.
Write to us at:
GARMENT CARE & CONDITIONS “LOLA LI IN WHITE”
Due to the delicacy of the white fabrics and in an effort to take maximum care of them, we want to inform those who acquire a garment of “LOLA LI in White” about the special conditions that customers must adopt when formalizing the purchase of a garment of these characteristics.
The “LOLA LI in White” garments are wrapped in a special way and with the greatest possible care to avoid deterioration or the possibility of staining. We use special boxes of 26 cm x 37 cm x 6 cm of 1,200 grama cardboard, with a compact and rigid structure with built-in closure. This way we ensure that the garments can be sent through couriers without the possibility of any deterioration during the journey to the final delivery destination. Once the order has been received at destination, we request a treatment of the utmost delicacy and extreme care when trying on the white dresses. We hope our customers to take the same care and treatment of the garments with which “LOLA LI” proceeds to prepare the packaging and shipping process. Please do not throw away any of the packaging until you are certain you are keeping the garment, as they must be reused in case of return
We strongly recommend washing your hands before being unwrapped and tested. Pay special attention when trying on the garment not to drag the dress and not let it fall to the ground at any time. This way we will avoid the possibility of unexpected friction and stains given the delicacy of white fabrics. If once you try it there is any doubt or possibility of proceeding with a return of the garment, we ask that the garment is folded again and put back in its box to take extreme care. If your are keeping the garment you have purchased then hang it and put in your wardrobe.
In the event of a return, the garment must be packaged in the same way it was received, making use of all the packaging used for the protection of the garment. Make sure the rigid white box and its inner wrappers travel on your return in a suitable courier bag. You can reuse the MRW courier bag and seal it with duct tape. Once the returned garments have been received in our offices, we will proceed to an exhaustive inspection to verify its perfect condition. In case of being received with any deterioration like to stains or dirt, the garment will require a dry cleaning service (€ 14), and this cost will be deducted from the refund of the amount paid at the time of purchase.