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1. SHIPPING

All the goods bought in lolali.com are sent via express courier.

We deliver in 48/72 hours in Mainland Spain and Balearic Islands or Mainland Portugal. For the rest of destinations you will be informed in the moment you’re making the purchase.

The orders are prepared when they’re already paid, within this hours:

Monday to Friday between 9 and 14 hours,except non working days. We won’t deliver in Saturday and Sunday. We do not deliver to Hotels or Po-Boxes.

For orders outside the European Union please be warned you may be required to pay extra taxes on arrival.

2. SHIPPING COSTS

We have free shipping for orders to Mainland Spain, Balearic Islands and Mainland Portugal, except for the products of the outlet and sales, in which cases the customer will be responsible for the shipping and return. For the rest of the destinations, it is detailed at the time of purchase (cart).

3. CHANGES AND RETURNS

Lola Li deserves the clients to be totally satisfied with the on-line shopping experience.

Write us to pedidos@lolali.com indicating your wish to return the item.

All returns have to be managed by the clients. How and when to order the service and its costs, have to be assume by the client. You have to deliver your return to our offices with in the 14 natural days

In case you want a change of size, color or product, you will need to return to us your original order and proceed to process a new order.

You have 14 natural days since the package arrives to final destination to return the items. Please, read our Returns and Exchanges policy if you need more information.

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4. BLEMISHES

All blemishes must be communicated to LoLa Li within the first 48 hours from receiving the garments through pedidos@lolali.com Please take pictures of any blemishes and contact Lola Li immediately. If it is not communicated within the first 48 hours of receiving the garments no returns will be accepted.

5. PAYMENT METHODS

  • Lolali.com offers the following paying methods:
  • Credit Cards: VISA, VISA ELECTRON, MASTERCARD.
  • Paypal
  • Bank transfer. Just for a few countries.
  • Reasons why my credit card might be rejected?

Your credit card might be rejected for one of this reasons.

  • Your credit card has expired. Check that your credit card do not exceed the expired date.
  • You might exceed your credit card limit. Consult you bank that your credit card does not exceed your purchase limit.
  • Maybe some data introduce in the process is incorrect.
  • Maybe you don’t have active the function to purchase through internet.
  • May I obtained invoice under my business name?

If you need an invoice under your business name, send us an email at info@lolali.com solicitate it with your VAT, business name, address and phone number. The ideal is to solicitate it during the process of purchase.

6. TERMS AND CONDITIONS

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Lola Li or its licensors and are protected by copyright laws and treaties. All such rights are reserved by Lola Li and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Lola Li.

You have the right to access the information which Lola Li holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, through writing to: Attention LOPD, Lola li SL address in:  Av/ Menéndez Pelayo, 51 4º – Centro Izquierda, 28009 Madrid, SPAIN, or through email info@lolali.com but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Lola Li team, who will be delighted to answer any questions you may have.

Write to us at:

Lola Li SL

CIF: B86116506

Address: Av./ Menéndez Pelayo, 51 4º – Centro Izquierda, 28009 Madrid (Spain)

General information: info@lolali.com

Orders information: pedidos@lolali.com

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