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EXCHANGE & RETURN POLICY

You have 14 natural days from the receiving of the order to return it, whether it’s a return or an exchange.

Conditions of our service:  Depending the place where we deliver the order.

Mailand Spain, Balearic Islands or Portugal

 

  • ‘’Free delivery’’
  • ’’Exchange’’ We accept 1 change per buy. Lola Li will pick-up the items to return if it is for exchange in size, faulty or mistaken item.
  • ’’Return’’ and its costs are responsibility of the clients. They have to return the items to our office.
  • ‘’Lola Li’’ Offers the service for pick up – return, in which case we will pay back full amount of the item, except costs of the pick-up – return.
  • ‘’OUTLET’’ or ‘’SALES’’ The client will have to assume the costs of the return items.

Rest of destinations

  • ‘’Delivery Costs’’ Client has to assume the cost.
  • ‘’Exchange’’:  We just accept them because a faulty or mistaken item, in which case Lola Li would payall the costs.
  • ‘’Return’’:The costs have to be paidassume by the customer. We will refund the total of the order subtracting the original shipping costs

For orders please write us to pedidos@lolali.com and we will manage the pick-up of the item with our couriers. They will go and take the returned items at the most convenient schedule for you.

This conditions are not valid for products in the outlet catergory or Sales

For other destinations please write us to info@lolali.com

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We ask you to be as careful as possible when packing and sending the item back to be possible to arrive in perfect conditions.

It is IMPORTANT to keep all the packaging elements (Courrier plastic bag, silky wrapping paper, cardboard guide and the invoice, in case you need exchange or return.

Once we receive the item we’ll check it. It’s important it’s in perfect condition.

In case of exchange we’ll sent the new item as soon as possible, in 24-48 hrs it will be shipped from Spain.

Returns of payments will be refund through the same method or platform you used to paid us. We have 14 natural days to refund your payment.

Please don’t hesitate contacting us, whatever the question you have, by email at

Orders: pedidos@lolali.com

Other issues:  info@lolali.com 

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