RETURNS AND EXCHANGES

You have 14 calendar days from receipt of the order at destination to send it to our offices. 

In the event that the initial delivery at destination is not or has not been possible due to absence or causes beyond the control of LOLA LI SL, the date of delivery at destination will be taken as the first notification of delivery to the addressee – customer.

In case of Tara or damage, You have 48 hrs from the receipt at destination of the order to communicate through [email protected] any tare or damage in the / s garments purchased. Take some pictures and report it immediately. If you do not communicate it in this period, the return or withdrawal due to tare/defects will not be accepted.

Below, we indicate the conditions of the service, depending on the place of delivery.

SPAIN PENINSULAR, BALEARS or PORTUGAL PENINSULAR.

  • ”SHIPPING COSTS”.

They are assumed by Lola Li, except Outlet or Sales.

  • ”RETURNS”.

You have 14 calendar days from the date of delivery at destination to send it to our offices.

We offer a home collection service to make your life easier. Write to [email protected] indicating your wish to return the goods (the cost of the service 8 € will be deducted from the amount to be returned). We will arrange the return collection.

You can also make the return yourself. The means, the request of the service and cost have to be assumed by the customer. You must send your returns to our offices within the stipulated period, 14 calendar days from the date of delivery at destination.

  • OUTLET” or “SALE”.

The customer will be responsible for shipping costs and will be applied at the time of purchase. The customer will be responsible for the return and the costs involved. You have 14 calendar days from the date of delivery at destination to send it to our offices (The cost of shipping the order, at the time of initial purchase will be deducted from the amount to be returned).

  • ”RETURNS OUTLET – SALES”.

You have 14 calendar days from the date of delivery at destination to send it to our offices.

We offer a home collection service to make your life easier. Please write to [email protected] indicating your wish to return the goods (the cost of the service 8 € will be deducted from the amount to be returned).

You can also make the return yourself. The means, the request of the service and the cost have to be assumed by the customer. You have to send us your returns to our offices within the stipulated period (The cost of the service of sending the order, at the time of the initial purchase will be deducted from the amount to be returned).

  • ”EXCHANGES”.

In case you want to make a change of size, color or garment, you must process the return of the original order and send us the order – return within 14 calendar days from the date of delivery at destination and proceed to process another new order. On delivery at destination of the 2nd order, the return must be handed over to the same courier. The cost of the exchange service will be deducted from the return of the 1st order.

REST DESTINATIONS

  • ”SHIPPING COSTS”.

To be paid by the customer. They will be calculated at the time of purchase, depending on the destination of delivery.

  • INTERNATIONAL SHIPMENTS IN THE EU”.

All orders placed have to bear shipping costs, calculated at the time of entering the final destination. All orders must bear VAT taxes at the time of purchase.

  • ”INTERNATIONAL SHIPMENTS OUTSIDE EU”.

All orders placed have to bear shipping costs, calculated at the time of entering the final destination. They are exempt from VAT at the time of purchase, but have their obligations for taxes and local customs formalities that will be applied at the destination customs, and must be borne by the buyers.

  • RETURNS.

Please write to us at [email protected] indicating your wish to make a return. All returns must be handled by the customers. The means, service request and cost must be borne by the customer. They must send their returns to our offices within the stipulated period, 14 calendar days from the date of delivery at destination. (The cost of the shipping service of the order, at the time of initial purchase will be deducted from the amount to be returned).

  • OUTLET” or ”SALE”.

The customer will be responsible for the shipping costs and will be applied at the time of purchase. The customer will be responsible for the return and the costs involved. You have 14 calendar days from the date of delivery at destination to send it to our offices. (The cost of the shipping service of the order, at the time of initial purchase will be deducted from the amount to be returned).

  • ”EXCHANGES”.

In case you want to make a change of size, color or garment, you must process the return of the original order and send us the order – return within 14 calendar days from the date of delivery at destination and proceed to process another new order.

You have 14 calendar days from receipt of the order at destination to send it to our offices, 14 calendar days from delivery at destination.

For any information about orders, returns or exchanges please write us to [email protected]

These conditions are not valid for outlet products or discounted products.

For other destinations please contact us at [email protected].

We recommend and request good treatment and the utmost care when packing and shipping the garment so that it arrives in the same condition in which it was delivered.

It is important that you keep all the packaging (MRW bag, Lola Li bag, tissue paper, cardboard guide and invoice), in case you need an exchange or refund.

Once we receive the garment we will proceed to its revision. It is important that it is in perfect condition without manipulations, used or mistreated.

In case of change due to defect/misunderstanding we will proceed to send the garment as soon as possible, in 48/72 hours.

Refunds of purchase payments will be made through the same payment system or platforms used in your initial payment. Maximum return period is 14 calendar days. On all returns

In any case please do not hesitate to contact us if you have any questions,

Orders: [email protected]

Other reasons / issues: [email protected]

Phone +34 91-530.60.53

RETURN ADDRESS:

LOLA LI SL

C/ SERRANO 3 – 6º DERECHA

28001 – MADRID – SPAIN

GARMENT CARE & CONDITIONS "LOLA LI IN WHITE". IMPORTANT:

Due to the delicacy of the white fabrics and in an effort to take maximum care of them, we want to inform those who acquire a garment of “LOLA LI in White” about the special conditions that customers must adopt when formalizing the purchase of a garment of these characteristics.

The “LOLA LI in White” garments are wrapped in a special way and with the greatest possible care to avoid deterioration or the possibility of staining. We use special boxes of 26 cm x 37 cm x 6 cm of 1,200 grama cardboard, with a compact and rigid structure with built-in closure. This way we ensure that the garments can be sent through couriers without the possibility of any deterioration during the journey to the final delivery destination. Once the order has been received at destination, we request a treatment of the utmost delicacy and extreme care when trying on the white dresses. We hope our customers to take the same care and treatment of the garments with which “LOLA LI” proceeds to prepare the packaging and shipping process. Please do not throw away any of the packaging until you are certain you are keeping the garment, as they must be reused in case of return

We strongly recommend washing your hands before being unwrapped and tested. Pay special attention when trying on the garment not to drag the dress and not let it fall to the ground at any time. This way we will avoid the possibility of unexpected friction and stains given the delicacy of white fabrics. If once you try it there is any doubt or possibility of proceeding with a return of the garment, we ask that the garment is folded again and put back in its box to take extreme care. If your are keeping the garment you have purchased then hang it and put in your wardrobe.

In the event of a return, the garment must be packaged in the same way it was received, making use of all the packaging used for the protection of the garment. Make sure the rigid white box and its inner wrappers travel on your return in a suitable courier bag. You can reuse the MRW courier bag and seal it with duct tape. Once the returned garments have been received in our offices, we will proceed to an exhaustive inspection to verify its perfect condition. In case of being received with any deterioration like to stains or dirt, the garment will require a dry cleaning service (€ 14), and this cost will be deducted from the refund of the amount paid at the time of purchase.