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You have 14 natural days from the receiving of the order to return it, whether it’s a return or an exchange.

In case the delivery at final destination is not completed due to absence, or any issues non related with Lola Li. We will count as date of delivery at final destination the 1st delivery notification.

All blemishes must be communicated to LoLa Li within the first 48 hours from receiving the garments. Please take pictures of any blemishes and contact Lola Li immediately. If not communicated within the first 48 hours of receiving the garments no returns will be accepted

Conditions of our service:  Depending the place where we deliver the order.

Mainland Spain, Balearic Islands or mainland Portugal.

  • ‘’Free delivery’’ Assumed by Lola Li . (Except Outlet or sales).
  • ’’Return’’ All returns have to be managed by the clients. How and when to order the service and its costs have to be assume by the client. You have to deliver the order to our offices with in the 14 natural days
  • ‘’OUTLET’’ or ‘’SALES’’ The client will have to assume the costs of the return items.
  • ‘’Returns’’ In case you want a change of size, color or product, you will need to return to us your original order and proceed to process a new order.

 

Rest of destinations

 

  • ‘’Delivery Costs’’ Client has to assume the cost.
  • ‘’Exchange’’: We just accept them because a faulty or mistaken item, in which case Lola Li would payall the costs.
  • ‘’Return’’:The costs have to be assume by the customer. We will refund the total amount of the order subtracting the original shipping costs

For any questions of orders please write us to pedidos@lolali.com

This conditions are not valid for products in the outlet catergory or Sales

For other destinations please write us to pedidos@lolali.com

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We ask you to be as careful as possible when packing and sending the item back to be possible to arrive in perfect conditions.

It is IMPORTANT to keep all the packaging elements (Courrier plastic bag, silky wrapping paper, cardboard guide and the invoice, in case you need exchange or return.

Once we receive the item we’ll check it. It’s important it’s in perfect condition.

In case of exchange we’ll sent the new item as soon as possible, in 24-48 hrs it will be shipped from Spain.

Returns of payments will be refund through the same method or platform you used to paid us. We have 14 natural days to refund your payment.

Please don’t hesitate contacting us, whatever the question you have, by email at

Orders: pedidos@lolali.com

Other issues:  info@lolali.com 

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