EXCHANGE & RETURN POLICY

You have 14 natural days from the receiving of the order to return it to us, whether it’s a return or an exchange.

In case the delivery at final destination is not completed due to absence, or any issues non related with Lola Li. We will count as date of delivery at final destination the 1st delivery notification.

All blemishes must be communicated to LOLA LI within the first 48 hours from receiving the garments. Please take pictures of any blemishes and contact Lola Li immediately. If not communicated within the first 48 hours of receiving the garments no returns will be accepted

CONDITIONS OF THE SERVICE:  Depending the place where we deliver the order.

MAINLAND SPAIN, BALEARIC ISLANDS OR MANINLAND PORTUGAL

  • ‘‘FREE DELIVERY’’

Assumed by Lola Li . (Except Outlet or sales).

  • ’’RETURNS’’

We offer a home pick up return service to make your life easier. Write to us at pedidos@lolali.com indicating your desire to make the return. (The cost of the service will be deducted from the amount to be returned). You can also make the return yourself. How and when to order the service and its costs, have to be assume by the client. You have to deliver the return, to be received in our offices within the estipulate 14 natural days from the date of delivery at destination. We will refund the total amount of the order subtracting the original shipping costs.

  • ’OUTLET or SALES’’

The customer will bear the shipping costs and will be applied at the time of purchase. The client will have to assume the costs of the return items. We will refund the total amount of the order subtracting the original shipping costs.

We want to make things easier for you. During this period COVID-19 we offer a home pick up return service to make your life easier. Write to us at pedidos@lolali.com indicating your desire to make the return. (The cost of the service will be deducted from the amount to be returned). You can also make the return yourself. How and when to order the service and its costs, have to be assume by the client. You have to deliver the return, to be received in our offices within the estipulate 14 natural days from the date of delivery at destination. We will refund the total amount of the order subtracting the original shipping costs.

  • ‘’RETURNS OUTLET OR SALES’’

In case you want a change of size, colour or product, you will need to return to us your original order and proceed to process a new order.

We offer a home pick up return service to make your life easier. Write to us at pedidos@lolali.com indicating your desire to make the return. The cost of the service will be deducted from the amount to be returned. You can also make the return yourself. How and when to order the service, and its costs have to be assume by the client. You have to deliver the return, to be received in our offices within the estipulate 14 natural days from the date of delivery at destination. We will refund the total amount of the order subtracting the original shipping costs..

REST OF DESTINATIONS

  • ‘’DELIVERY COSTS’’

Buyers has to assume the delivery cost. (Costs will be calculated on cart).

  • ‘’INTERNACIONAL with in EC”

All orders placed must bear shipping costs, calculated at the time of entering the final destination. All orders have to bear VAT taxes at the time of purchase.

  • ‘’INTERNATIONAL out side EC’’

All orders placed must bear shipping costs, calculated at the time of entering the final destination.

They are exempt from VAT at the time of purchase. Purchases have its obligations of local taxes and customs procedures that will be applied at customs at destination, and must be borne by the buyers.

  • ‘’RETURNS’’

The costs have to be assumed by the customer. How and when to order the service, have to be assume by the client. You have to deliver your return to our offices within the estipulate 14 natural days from delivery. We will refund the total amount of the order subtracting the original shipping costs.

  •  ‘’EXCHANGE’’

We just accept them because a faulty or mistaken item, in which case Lola Li would pay all the costs.

For any questions of orders please write us to pedidos@lolali.com We ask you to be as careful as possible when packing and sending the item back to be possible to arrive in perfect conditions.

It is IMPORTANT to keep all the packaging elements (Courier, plastic bag, silky wrapping paper, cardboard guide and the invoice, in case you need exchange or return.

Once we receive the item we’ll check them. It’s important to be in perfect condition.

Orders: pedidos@lolali.com

Other issues: info@lolali.com

Phone: +34-915306053

ADDRESS FOR RETURNS

LOLA LI SL

C/ SERRANO 3 – 6º DERECHA

28001 – MADRID – SPAIN

GARMENT CARE & CONDITIONS "LOLA LI IN WHITE". IMPORTANT:

Due to the delicacy of the white fabrics and in an effort to take maximum care of them, we want to inform those who acquire a garment of “LOLA LI in White” about the special conditions that customers must adopt when formalizing the purchase of a garment of these characteristics.

The “LOLA LI in White” garments are wrapped in a special way and with the greatest possible care to avoid deterioration or the possibility of staining. We use special boxes of 26 cm x 37 cm x 6 cm of 1,200 grama cardboard, with a compact and rigid structure with built-in closure. This way we ensure that the garments can be sent through couriers without the possibility of any deterioration during the journey to the final delivery destination. Once the order has been received at destination, we request a treatment of the utmost delicacy and extreme care when trying on the white dresses. We hope our customers to take the same care and treatment of the garments with which “LOLA LI” proceeds to prepare the packaging and shipping process. Please do not throw away any of the packaging until you are certain you are keeping the garment,
as they must be reused in case of return

We strongly recommend washing your hands before being unwrapped and tested. Pay special attention when trying on the garment not to drag the dress and not let it fall to the ground at any time. This way we will avoid the possibility of unexpected friction and stains given the delicacy of white fabrics. If once you try it there is any doubt or possibility of proceeding with a return of the garment, we ask that the garment is folded again and put back in its box to take extreme care. If your are keeping the garment you have purchased then hang it and put
in your wardrobe.

In the event of a return, the garment must be packaged in the same way it was received, making use of all the packaging used for the protection of the garment. Make sure the rigid white box and its inner wrappers travel on your return in a suitable courier bag. You can reuse the MRW courier bag and seal it with duct tape. Once the returned garments have been received in our offices, we will proceed to an exhaustive inspection to verify its perfect condition. In case of being received with any deterioration like to stains or dirt, the garment will require a dry cleaning service (€ 14), and this cost will be deducted from
the refund of the amount paid at the time of purchase.