You have 14 natural days from the receiving of the order to return it to us, whether it’s a return or an exchange.

In case the delivery at final destination is not completed due to absence, or any issues non related with Lola Li. We will count as date of delivery at final destination the 1st delivery notification.

All blemishes must be communicated to LOLA LI within the first 48 hours from receiving the garments. Please take pictures of any blemishes and contact Lola Li immediately. If not communicated within the first 48 hours of receiving the garments no returns will be accepted

CONDITIONS OF THE SERVICE:  Depending the place where we deliver the order.

MAINLAND SPAIN, BALEARIC ISLANDS OR MANINLAND PORTUGAL

  • ‘‘FREE DELIVERY’’

Assumed by Lola Li . (Except Outlet or sales).

  • ’’RETURNS COVID-19’’

We want to make things easier for you. During this period COVID-19 we offer a home pick up return service to make your life easier. Write to us at pedidos@lolali.com indicating your desire to make the return. (The cost of the service will be deducted from the amount to be returned). You can also make the return yourself. How and when to order the service and its costs, have to be assume by the client. You have to deliver the return, to be received in our offices within the estipulate 14 natural days from the date of delivery at destination.

  • ’OUTLET or SALES’’

The customer will bear the shipping costs and will be applied at the time of purchase. The client will have to assume the costs of the return items.

We want to make things easier for you. During this period COVID-19 we offer a home pick up return service to make your life easier. Write to us at pedidos@lolali.com indicating your desire to make the return. (The cost of the service will be deducted from the amount to be returned). You can also make the return yourself. How and when to order the service and its costs, have to be assume by the client. You have to deliver the return, to be received in our offices within the estipulate 14 natural days from the date of delivery at destination.

  • ‘’RETURNS OUTLET OR SALES COVID-19’’

In case you want a change of size, colour or product, you will need to return to us your original order and proceed to process a new order.

We want to make things easier for you. During this period COVID-19 we offer a home pick up return service to make your life easier. Write to us at pedidos@lolali.com indicating your desire to make the return. (The cost of the service will be deducted from the amount to be returned). You can also make the return yourself. How and when to order the service and its costs have to be assume by the client. You have to deliver the return, to be received in our offices within the estipulate 14 natural days from the date of delivery at destination.

REST OF DESTINATIONS

  • ‘’DELIVERY COSTS’’

Client has to assume the cost. (Costs will be calculated on cart).

  • ‘’RETURNS’’

The costs have to be assume by the customer. How and when to order the service, have to be assume by the client. You have to deliver your return to our offices within the estipulate 14 natural days from delivery. We will refund the total amount of the order subtracting the original shipping costs.

  •  ‘’EXCHANGE’’

We just accept them because a faulty or mistaken item, in which case Lola Li would pay all the costs.

For any questions of orders please write us to pedidos@lolali.com We ask you to be as careful as possible when packing and sending the item back to be possible to arrive in perfect conditions.

It is IMPORTANT to keep all the packaging elements (Courrier  plastic bag, silky wrapping paper, cardboard guide and the invoice, in case you need exchange or return.

Once we receive the item we’ll check them. It’s important to be  in perfect condition.

Orders: pedidos@lolali.com

Other issues: info@lolali.com

Phone: +34-915306053

ADDRESS FOR RETURNS

LOLA LI SL

C/ Serrano 3 – 6º Drch

28001 – Madrid – SPAIN

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